Terms & Conditions


The following terms and conditions establish the legal terms that apply to the use of our website https://lusquinos.com and any of its sub-domains, as well as the services that we provide.

Before using our website or any of our services, we invite you to carefully read these terms and conditions. When you use this website or any of our services, you are agreeing to the conditions laid out in this page. If you do not agree to these terms, you will not be able to use the Services and you should leave the Website immediately.

Throughout these terms, all references to “we”, “us” or “our” refer to Lusquinos. When we refer to “you”, we mean you, the person using our website and/or our services. Any reference to “the website” or “our website” is referring to https://lusquinos.com and its sub-domains. We have used headings on these Terms & Conditions to ensure better readability.

We reserve the right to update, change, make amends or replace any part of these Terms & Conditions are subject to change. You can review the most current version of the Terms & Conditions at any time on this page. We recommend that you check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


1. About Us

This website is operated by Rondonshoes, Lda. , hereinafter identified as the brand “Lusquinos”. We are registered in Portugal at Rua Ten-Coronel António Peixoto 1362 R/C 4610-213 Felgueiras. Further details on the products and services we provide are set out in Sections 2 and 3.

Our website is hosted in Shopify Inc, which provides us with the online e-commerce platform that allows us to sell our products and services to you.


2. Our services

Our services allow you to search our website and purchase products from our brand. We also provide costumer service as well as payment processing for your purchases, via third-party partners. We arrange delivery for the products purchased, through third-parties, and we may make a charge for these services. Any charges associated with delivery may be shown at checkout.

In order to use our services you must be of majority in your you are at least the age of majority in your state or province of residence. If you are a minor, you must use this website and our services with explicit consent from the person legally responsible for you.

You may not use our services for any illegal or unauthorized purpose nor may you, in the use of our services, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


3. Our products

We attempt for an accurate description of the products displayed on our website. However, we cannot guarantee that the information made available is always accurate, complete orcurrent. If you are unsure about making a decision based on the information provided, you should contact us.  

We have made every effort to display as accurately as possible the colors and images of our products. However, we cannot guarantee that your computer monitor's display of any color will accurately reflect the true colour of the products.

Certain products may have limited quantities and are subject to return or exchange only according to our Return Policy. We may limit the sales of our products to any person, geographic region or jurisdiction. We may limit the quantities of any products or services that we offer.

We reserve the right to modify the contents of our website at any time, with no due obligation. You agree that it is your responsibility to monitor changes to our site.

We abide by certain standards of quality. However, if an item you have ordered is flawed or does not correspond to what you ordered, please contact us so we can evaluate and correct the situation.

You may not use our products for any illegal or unauthorized purpose nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).


4. Making an Order

By completing the check-out process and placing an order, you are offering to purchase products in agreement with these Terms & Conditions and are entering a contract with us. The contract is terminated upon delivery of the products you ordered.

By placing an order, you are promising that all details you provide are true and accurate, that you are of majority, that you are an authorized user of the payment methods used to place your order and that there are sufficient funds in the account to cover the cost of your order.

Our check-out process allows you to review your details before completing the purchase. Please check your order carefully and make any necessary corrections, as you are responsible for providing us accurate information.

After making an order, you will receive a confirmation e-mail with the details of your orders. This email is only an acknowledgement for information purposes. All product orders will be subject to the availability thereof. In this sense, if there is any difficulty regarding the supply of products or if there are no products in stock, we will inform you of the unavailability and will reimburse you the amount you may have paid, within a maximum period of 30 (thirty) days.

From the moment the order is placed, we reserve the right not to accept any changes. We reserve the right to refuse any order, if in our judgement it appears to be placed by dealers, resellers or distributors. You are bound not to make false or fraudulent orders, and we may, if we consider that an order of this nature has been carried out, proceed to cancel it and inform the competent authorities.

Our products are supplied for your domestic and private use only. By making a purchase, you are agreeing to not use the products for any commercial, business or re-selling purposes.


5. Prices, shipping costs and promo codes

The prices paid for the products you order are those displayed on this website, at the time that the order is placed, including VAT at the legal rate of Lusquinos jurisdiction, but exclude any shipping costs. Shipping costs will be charged according to the values indicated on our website, calculated, namely, according to the delivery country and the selected shipping method.

In the check-out process you will be clearly informed about the total price of the product, which includes the products’ price and shipping costs.

If you are located outside of the E.U. customs charges, different taxations and import duties may be applicable. These charges will not show up in your order and we are not responsible for these charges. Make sure to inform yourself with your local customs office before making an order.

We reserve the right to change the prices of products and shipping costs at any time, without affecting, however, the orders which have already been completed.

Promotional codes are codes that offer you discounts discounts on certain products, in your entire order, or may represent the offer of shipping costs. These only apply to our website and are subject to the codes’ conditions of usage. In order to take advantage of promotional codes, you must make sure that you enter the code in the appropriate space when checking out. If you do not apply the promotional code at that time, you will not be able to use the promotional code in that purchase, without prejudice to being able to use it in a subsequent order, subject of course to the conditions of use of each promotional code.


6. Payment

We accept payments with Paypal and Bank Transfer.

In the event that your bank account is in another currency, the exchange rate used for debiting your account will be automatically determined by the Bank / Paypal and not by us.

Payment by Paypal is a safe method. In case the payment is made via Paypal the debit will be made after clicking on "Confirm Payment".

For payments via bank transfer we will send you our bank details in the order confirmation e-mail so that you transfer the due amount into our account. A proof of transfer sent by you will not confirm the order, as the order is only completely confirmed once we have succeeded in receiving a transfer from you. For orders via bank transfer, we accept transfers within 3 week days of the order process and reserve the right not to accept any transfers made after that period.

In the unlikely event that we encounter a problem when processing your order, we will contact you and may possibly request further information to try and resolve the issue.


7. Delivery

The estimated delivery dates are stated on the product pages and on our Shipping Info page. Deliveries are contracted with third-party partners, which we identify as “Carriers”. Although we attempt to ensure that your order is delivered by the estimated date, there may be circumstances where delivery is delayed because of events beyond our reasonable control.

We reserve the right not to take responsibility for any delays or faulty occurrences with our carriers.

For the delivery to be successful, we require that there is someone always available at the shipping address stated by you on your order. If no one is available at your address to sign for your order, our carrier may leave you a note or re-schedule the delivery for the following days. We recommend that in these situations you reach out to our carrier directly for arrange for a re-schedule. 


8. Returns, Refunds & Exchanges Policy

As a consumer, you are entitled to a Right of Free Termination, so long as your items are compliant with our Returns Policy.

If you are not fully happy with the goods you have received, you can return them within 30 days of receipt, providing they are in original resalable condition. Once returned, you will be entitled to receive an exchange or a refund. We may reject to accept a return or an exchange if we find that the items that appear to have been worn, washed, or are not in their original condition.

We only accept exchanges within the same product, for a different size. We do not accept exchanges for different items. Exchanges may be made within 30 days of receipt of the order.

Please note that if you return an item, only the product’s price and included taxes included will be refunded to you. The product’s price refunded to you will be equal to the price you paid for the product, regardless of any campaigns that may or may not have taken place after, during or before your purchase. Shipping costs and customs duties will not be refunded by us.

You may read more on how to return an item, in our Returns & Exchanges page.


9. Customer communications

According to law, all online transactional communications must be written to the costumer. By making an order, you are agreeing to receive written communication via e-mail regarding your order.


10. Campaigns

We reserve the right to carry out campaigns and promotion and offer discounts on certain products, gifted items or free shipping. Selected items will be on sale from 01/01/2020 until 31/12/2020. 


11. Using the website

Accessing our website is free of charge and you are responsible for ensuring you have the necessary means to access it.

You must not reproduce, copy and/or exploit our website and our services for any commercial purposes without our prior written consent.

We reserve the right to withdraw or amend the website without notice and we may decide to restrict access to all or parts of our website. We will not be liable to you if, for any reason, our website is unavailable at any time or for any period.

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way. You understand that you are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

We may update or change the Website or its contents at any time but we are under no obligation to do so. Please note that this means any of the content on the Website may be out-of-date at any given time. The content on the Website is provided for general information only.


12. Third Party Services

Certain content, products and services available via our service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


13. Privacy Policy

Your personal information is only used in accordance to our Privacy Policy. Our Privacy Policy informs how we collect and use your data, and as such we invite you to read it carefully. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.


14. User feedback and submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.


15. Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


16. Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms & Conditions shall not constitute a waiver of such right or provision.

These Terms & Conditions and any policies or operating rules posted by us on this site or in respect to our service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms & Conditions).

Any ambiguities in the interpretation of these Terms & Conditions shall not be construed against the drafting party.


17. Governing Law

These Terms & Conditions  and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Rua Ten-Coronel António Peixoto 1362 R/C 4610-213 Felgueiras